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Refund Policy

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Tuition Fee Refund Policy

The UK COLLEGE OF BUSINESS AND HEALTH (UKCBH) is committed to a fair and transparent refund process. This policy outlines the terms under which tuition fees may be refunded to students who withdraw from their programme, suspend their studies, or require a refund due to exceptional circumstances.

1. The "Cooling-Off" Period

In accordance with UK Consumer Contracts Regulations, all students have a statutory 14-day cooling-off period starting from the date they accept their offer of a place at UKCBH.

  • If you withdraw within these 14 days, you are entitled to a full refund of any tuition fees paid, including deposits.
  • You must notify the Admissions Office in writing (email) within this timeframe.
  • No administrative charges will be applied.
2. Refunds for Self-Funded Students

After the 14-day cooling-off period has expired, refunds are calculated based on the point in the academic year at which you formally withdraw. The following liability liability applies:

Withdrawal Date Tuition Fee Liability Refund Eligibility
More than 30 days before Course Start Date 0% Liability Full Refund (minus £200 Admin Fee)
Less than 30 days before Course Start Date 10% of Annual Fee Refund of balance paid
Term 1 (Day 1 to End of Term 1) 25% of Annual Fee Refund of any excess paid above 25%
Term 2 (Start of Term 2 to Easter Break) 50% of Annual Fee Refund of any excess paid above 50%
Term 3 (Start of Term 3 onwards) 100% of Annual Fee No Refund
3. International Students & Visa Refusals

International students requiring a Student Visa are subject to specific refund conditions regarding their CAS (Confirmation of Acceptance for Studies) deposit.

A full refund of the deposit/fees will be granted if:

  • The UK Visa & Immigration (UKVI) refuses your visa application (proof of refusal required).
  • UKCBH is unable to run the course you applied for.

No refund will be granted if:

  • A visa is refused due to fraudulent documents or deception.
  • A visa is refused due to undisclosed criminal convictions.
  • You withdraw your visa application without a valid reason after the CAS has been used.
4. Student Finance England (SFE)

If your fees are paid via a Student Loan, UKCBH will notify the Student Loans Company (SLC) of your withdrawal. The loan liability will be adjusted automatically. You will not receive a cash refund personally; the funds will be returned directly to the SLC to reduce your debt.

5. How to Request a Refund

Refunds are not automatic. To apply for a refund, please follow these steps:

  • Complete the formal Withdrawal Form available from Student Services.
  • Submit a Refund Request Form to the Finance Department (finance@ukcbh.ac.uk).
  • Attach necessary evidence (e.g., Visa Refusal Letter, Medical Certificate).

Please note: Refunds can only be returned to the original source of payment (e.g., the original bank account or credit card) in compliance with UK Anti-Money Laundering regulations. Processing time is typically 14 working days.

6. Exceptional Circumstances

The College understands that students may need to withdraw due to serious, unforeseen events (e.g., severe illness or bereavement). In such cases, the Finance Board may, at its discretion, waive standard withdrawal fees. Documentary evidence will be required.

7. Contact Finance

If you have any questions regarding your fee liability or refund status, please visit the Finance Office on campus or contact us at 020 7123 4567.